What is the current production time?

The best place to find current production times will be in the Announcement section. We also try to update the banner on the home page to include this information regularly.

Can you ship to my country?

Most likely yes. I ship internationally, with exception of only a handful of countries that we can’t or choose not to ship to. Please kindly fill out the form correctly on your initial contact email. If your country is a place we don’t ship to, I will always let you know. Please make sure to familiarize yourself with your country’s postage and customs laws as Clients will be fully responsible for their taxes and fees as well as providing additional details such as proof of payment to their national customs office.

What are the headdresses made of? Do you use real fur?

I use Synthetic fur only. I use natural fibers for animals with manes; primarily lions. Lions can be requested with synthetic mane but the material will be shorter and less voluminous. Where natural fiber is used, it’s ethically or humanely sourced.

How well can you see with the mask/ headdress combos?

If you're someone who's used to wearing masks, the vision isn't bad at all. You would already know that your field of vision starts at about 20' away or so. Your line of vision is directly ahead with no peripheral vision. If you want to see anything on either side of you, you need to turn your head to face it. It's really something that depends on the individual and what they're comfortable with. I have theatres for example that have requested smaller eye holes because they're confident their performers have enough experience that they can make do with minimal vision.
The easiest way to give you an idea of what visibility maybe like with one of the masks with acrylic eyes is for you to take a paper roll, tighten the roll to half its slandered diameter, clip the roll in half and place each half on one eye like binoculars. Without acrylic eyes, it’s about the same as looking through a 1.5” cut toilet paper roll binoculars that have not been tightened to half their diameter.

Can you add a bottom jaw to Mask combos and/ or headdresses?

This depends. If you want to add a bottom jaw to a headdress, such that the bottom jaw sits on top of the head as well, this will raise the overall height of your headdress. Depending on what you’re using your headdress for, aesthetically, this is not necessarily a pleasing look for most pieces though it really does come down to personal taste.
For performers and theatres that are hoping to bring an animal character to life, adding a bottom jaw is definitely an option. we would have to talk about if/ how you’d like to cover the performer’s face.
If you mean to add a bottom jaw such that the jaw frames your face, this is definitely possible. Depending on the animal and the level of anatomical realism you’re after, the degree of the jaw opening may vary.
In none of the above cases are the jaws articulate. If you wish to add articulate jaws to existing pieces, you would need to place an order for a full head mask.

I saw you made wolf mask/ headdress combos with open jaws. Can you add a bottom jaw to a previously ordered wolf mask?

If you already purchased a wolf mask/ headdress combo, we can’t add a bottom jaw to it. The mask should ideally be made with a bottom jaw in mind, so, although not impossible, this is not a detail you can easily add to an already completed piece. I encourage all clients to decide on the bottom jaw before placing an order. If you placed your order before the bottom jaw was released, I’m very sorry; however, it is only the nature of new designs to appear as time passes and it is inevitable that with time other options appear.

I have an order with you. I see you are posting photos on instagram and social media but I haven’t seen my order. Where is it?

In any given season, we take an average of 50 order and still allow room for in-stock pieces to be made. In your sale contract, you are given a production time. for example, you may be quoted 18 weeks for your order to be produced. You will also be given an approximate time for your first up date with is either in the 6 to 8 week range or the 10 to 12 week range. when you place an order, your order is grouped with other similar pieces so that we can work on similar pieces at the same time. This means each batch will also have a set time for updates. As photos and updates take quite some time, we also schedule to have all similar pieces be photographed and sent for confirmation at the same time. We designate set days for this task. Your first update will come within the time frame listed in your sale contract. For following updates, I ask that you be patient and rest assured that your order is not being neglected. I will come to you when we have something to show. Please review the section on “Production” under Terms & Conditions on the website for further information.
In the duration of your order, you may see In-Stock pieces being listed. These pieces are part of our production schedule and are not going to delay your order, as such they do not justify emails questioning the status of your order in light of our activity on social media as they are unrelated. We ask that you kindly refrain form repeated emails asking for updates. We’ve been operating like this for many years and have yet to be delayed on a deadline we’ve promised a client. In order to make sure everything goes smoothly, we ask that you kindly refrain form asking for updates as this only slows everything down. Your order is not being neglected.

Does it get very hot in the headdresses?

To some degree, it can. You’re adding a layer of clothing so it’s inevitable that it’ll be warmer with the headdress than without it; but because there’re space and ventilation around the neck, it’s not too bad in my opinion. We’ve definitely used our headdresses in the summer with no major complaint with regards to the head.

I had discussed an order and requested a sale contract and invoice but my invoice was cancelled. Why did you cancel my invoice?

Requesting a sale contract and invoice is the finalizing stage of placing your order. It indicated that we have agreed on a order and its details, a payment date, a production time and any exceptions that may have been applicable. The sale contract reflects these decisions and is essentially a ticket which holds your spot in the commission line up. The sale contract is an important document not just because it creates a legally binding commitment between the two parties (seller and buyer) but also because I use it as a reference to keep track of order details and their due dates. We book on a first pay, first serve basis and we book continuously; as such, the contract and invoice are only valid for 24 hours or till a previously agreed upon payment date. If the contract states that your payment date is for example the 15th of a month and you don’t confirm the contract and pay the invoice within 24 hours, your invoice will be cancelled, you will need to reclaim your spot in the line, and we’ll need to write you a new contract indicating your new payment date. As this process is also time consuming for me, clients are only allowed 3 opportunities to confirm and pay. If all 3 opportunities are used up without confirmation, the client will be barred from placing an order for 24 months.

What is order termination and what will terminate an order?

An order termination is when an order is deemed void without compensation. In very simple terms, it’s when a client’s order is cancelled and they don’t get their money back. This is a result of several circumstances all of which have to do with client irresponsibility. We spend a lot of time and effort communicating with clients as clearly as we can. A termination is only a last resort to protect our time and integrity.
Though the following list is long, please know that I treat my clients with the utmost level of respect and do my best to be friendly but professional. I’m happy to say that we’ve only had one true case of termination in the past decade of doing business (see point #8) so this is not a normal occurrence nor do we look for an opportunity to terminate an order. Terminating orders is not in the business’s best interest in any way so we try to work with clients as best as we can without stepping on our own rights and policies. Termination is a last resort and should never be a surprise if clients are also taking the time and doing their part. Things that will terminate an order are as follows.

1. Spamming: Time is at the center of most cancellations. I’m highly protective of my time as using it wisely and staying organized ensures that everything runs smoothly. We spend a lot of time discussing orders with every clients to make sure they have all the information they need and that we are able to provide for them to make an informed decision before placing an order. Once a client has been given a quote and has placed their order, the assumption is that a certain block of time is now put aside for the construction of the specific design discussed prior to purchase. I will leave to get on with production and communicate when we have updates to show. Any other communicated that is not order related, aims to change order details, continuously asks for update despite site policy on production, is not oriented and comes in bursts, attempts to make unrelated chit chat, repeatedly adds comments on social media directed towards their order and tried to conterminously remind us of said order, will be deemed as an infringement of time and peace of mind. This will be deemed as causing abstraction in production. small chit chat occasionally within emails are all but common and absolutely welcome but the idea is to please kindly keep the focus on the order. Clients are also asked to keep their emails and thoughts relatively organized. getting 5 emails in a row from a client spams our inbox and makes for a very bumpy communication path. Clients that do this will be kindly asked to gather their thoughts in one or 2 emails rather than send each thought in a separate email back to back. A client that comes close to spamming will be gently guided to review this section. If this does not change their behavior, the order will be terminated without compensation. Likewise, while I appreciate clients’ excitement regarding their order, if we begin to feel like a client is trespassing normal commentating territory on social media and that their commends are repeatedly hinting at their order directly or indirectly, they will be given a gentle reminder to review this section. If the behavior continues, the order will be void without compensation. Furthermore clients are asked to refrain form making chitchat on social media to ‘keep in touch’ while their order is in progress. overall any behavior that causes a sense of urgency and stress will not be tolerated.

2. Indecision: when you pay for your order, you’re expected to have already decided on what you’re purchasing because we will have already discussed it in depth. Your contract will reflect these decisions. The shop policy does not allow order cancellation. Once we start a project a client will not be allowed to make drastic changes to their order or continuously email about different eye colors for example or various other details that should have been discussed prior to order placement. This is a subcategory of spamming and time wasting. I allow a lot of wiggle room for my clients and will change what I can if it does not infringe on the time that’s already dedicated to a certain order but there will be a line. A client that comes close to this line will be gently guided to review this list. If this does not help, their order will be simply terminated without compensation.

3. Inappropriate conduct of any sort and abuse: This is simple. Remain cordial, friendly and polite. Aggressive or passive aggressive behavior, inappropriate language, defensive language, etc. will not be tolerated under any condition. Clients that are not mindful of their conduct will only receive one warning which will lead them to this section. If the behavior continues, termination will follow immediately without compensation.

4. Prying and continuous sharing or asking for personal information: Please remain friendly but professional. I don’t share personal information that may cause discomfort to clients, I ask you do the same please. I’m an artist, not a lawyer or therapist or doctor or nurse. My job is to make you a piece that reflects part of you but please don’t open up too much of your personal life or ask me anything about mine. Please do not send me personal photos or any disturbing content. Should this be the case, comments or questions regarding such topics will simply be ignored. If they continue, or there’s backlash, the client will be guided to review this section. If this does not help, the order will be terminated without compensation.

5. Radio silence and time management: After a client has placed their order, they are expected to reply to emails within reasonable time. Delays in communication will lead to none-linear delays in production. If a client has gone into radio silence for 14 days, the order will simply be terminated immediately at midnight of the 14th day. They will not receive a warming for this as this is clearly stated in their sale contract which every client is asked to read and sign. The clear indication is that a client has knowingly breached the contract and will not need a warning. This will be a form of time wasting and will not be tolerated.

6. Missing payments: If you have a payment plan going, please review the terms and conditions of a payment plan for details about missed payments and termination.

7. Failing to pay for shipping or outstanding charges: Sometimes if the final order size and weight is unknown we may give a rough shipping estimate but mutually agree to charge shipping at the end of production. Some orders may also have exception or additions that come about throughout production which wrack up additional charges. An order will not be shipped out till outstanding payments have been completed. All such changes and expenditures will have been made in mutual agreement and consent with the client so outstanding charges will never be a surprise expense. If for whatever reason the client then refuses to pay the remaining charges the order will be terminated without compensations. The completed piece will be auctioned.

   Attempted cancellation and budget mismanagement: An order can’t be cancelled once it’s paid for whether through full payment or a payment plan, whether fully or partially. We never push a sale. Clients are given information and left to make educated decisions based on their own desires and of course their own life style and budget. Once an order is placed, the expectation is that our client has made a responsible decision and/ or is taking responsibility for the order and remaining committed as per shop policy and their sale contract. We don’t compensate for client miscalculation or irresponsibility. The only time to date that we’ve had to execute an order termination has been with regards to this point. Things like “my dog has vet bills I need to pay so I need my money back” will not be met with a sympathetic refund. This is of the utmost important for clients to take into account when they place an order. Your life will be in your hands to prioritize before placing an order so please kindly make purchases responsibly. You will never be penalized if you ask questions and get a quote and then return several months or years later for a purchase, but hastily over-committing will inevitably never end well.

8. Breach of confidentiality: This rule is a little more subtle. In order to explain how it came about and what sort of behavior would lead to termination, I’ll need to tell you what brought it into our policy. Several ears ago, we had an order inquiry about a black jaguar. Although no information out of the normal communication between myself and the inquirer was taking place, I realized the other party was taking screenshots of the emails and posting them publicly on their Instagram page. This is simply odd behavior. talking to a friend about an order you may have placed, or simply sharing watermarked photos of the production process you may receive from me will not terminate your order. I ask clients not to share information about any discounts they’ve been given or any other benefits they may have received. I also ask that should the client and I discuss something not order related, that it be kept between us just as I respect the confidentiality of my clients.